Sanlam Outbound Sales Consultant

By | July 14, 2020

We aim to attract, retain and develop employees, reflecting the demographics of South Africa, with appropriate competencies and values in order to achieve a harmonious and stable workforce which is geared for growth and success

What will you do? 

Selling products telephonically 
Achievement of sales targets and objectives 
Adherence to Quality and Compliance processes to minimize business risk 
Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind 
Maintain optimal operational efficiencies based on productivity measures 
Adapt and change to fit in with changing business operational requirements 
Resolve complaints and objections 
Build and maintain good client relationships 
Managing information regarding new products, rate changes, rulings, training updates etc. 
Keep abreast of developments and trends in the Industry – self learning 
Ensure commitment to the FAIS Fit & Proper qualification requirements 

What will make you successful in this role? 

Qualification & experience 

Grade 12 or a relevant NQF 4 qualification 
1 years’ experience within a Sales Outbound Call Centre, or at least 2 years’ face to face sales experience (with targets attached to the sales) 
Financial services experience (advantageous) 

Knowledge and skills 

Good understanding of Financial Services Industry related legislation and regulation 
Understanding of sales processes and servicing industry 
Outbound Sales experience is required 
Fluency in English and one other South African official language 
A clear criminal and credit record 
Commitment to the FAIS Act and meeting Fit & Proper qualification requirements 
Willingness to work overtime. 

Personal qualities 

Selling skills 
Computer literacy 
Communication 
Planning and organising 
Building and maintaining relationships 
Treating Customers Fairly 
Initiative 
Results Driven/Achievement orientated 
Continuous learning 
Tenacity

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