We aim to attract, retain and develop employees, reflecting the demographics of South Africa, with appropriate competencies and values in order to achieve a harmonious and stable workforce which is geared for growth and success
What will you do?
Selling products telephonically
Achievement of sales targets and objectives
Adherence to Quality and Compliance processes to minimize business risk
Manage your quality & compliance against benchmarks to minimize business risk, with the client in mind
Maintain optimal operational efficiencies based on productivity measures
Adapt and change to fit in with changing business operational requirements
Resolve complaints and objections
Build and maintain good client relationships
Managing information regarding new products, rate changes, rulings, training updates etc.
Keep abreast of developments and trends in the Industry – self learning
Ensure commitment to the FAIS Fit & Proper qualification requirements
What will make you successful in this role?
Qualification & experience
Grade 12 or a relevant NQF 4 qualification
1 years’ experience within a Sales Outbound Call Centre, or at least 2 years’ face to face sales experience (with targets attached to the sales)
Financial services experience (advantageous)
Knowledge and skills
Good understanding of Financial Services Industry related legislation and regulation
Understanding of sales processes and servicing industry
Outbound Sales experience is required
Fluency in English and one other South African official language
A clear criminal and credit record
Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
Willingness to work overtime.
Planning and organising
Building and maintaining relationships
Treating Customers Fairly
Results Driven/Achievement orientated